We understand that questions can arise before, during, or after your purchase. To assist you, we have compiled a list of our most frequently asked questions regarding our jewelry, shipping, and policies.
1. How can I track my order? Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. If you do not receive this email within 3 business days, please check your spam folder or contact our support team.
2. How should I care for my jewelry? To maintain the luster of your pieces, we recommend removing them before swimming, bathing, or applying perfumes and lotions. Store your jewelry in a dry place, preferably in the anti-tarnish pouch provided. For cleaning, use a soft, lint-free cloth.
3. Do you offer international shipping? Yes, we ship worldwide from our warehouse in the United Kingdom. Standard international delivery typically takes 7–14 business days. Please note that customers outside the UK may be responsible for import duties and taxes levied by their local customs authority.
4. What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as digital wallets like Apple Pay and Google Pay. All transactions are secured using industry-standard encryption.
5. Are your products hypoallergenic? Our core collections are crafted from high-quality 925 Sterling Silver and 18K Gold Vermeil, which are generally suitable for sensitive skin. However, if you have specific metal allergies (e.g., nickel), we recommend checking the detailed material composition listed on each product page.
6. How do I know my ring size? We provide a printable Ring Sizing Guide on our website. Alternatively, you can measure an existing ring that fits you well by placing it on a ruler and comparing the internal diameter to our size chart.
7. Can I change or cancel my order? Due to our streamlined fulfillment process, we can only accommodate order changes or cancellations within 30 minutes of placing your order. After this window, the item may have already been processed for shipment.
8. How long do returns take to process? Once we receive your returned package, please allow 3 to 5 business days for our team to inspect the items and process your refund. You will receive a confirmation email once the refund has been initiated.
9. I received a damaged item. What should I do? We are sorry to hear that! Please contact us immediately at mailto:payment@redpathstyle.net with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.
10. How can I contact customer service? You can reach our dedicated support team via email at mailto:payment@redpathstyle.net or by phone at +44 7365025848. Our lines are open Monday to Friday, 9:00 AM to 5:00 PM GMT.
